Refund policy
Return & Refund Policy
Last updated: 14/11/2025
We want you to be happy with your purchase from The Annoying Present. Please review our return and refund terms below.
📅 30-Day Return Window
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
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Your item must be in the same condition that you received it
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Unworn / unused
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In its original packaging
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With receipt or proof of purchase
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You are responsible for the cost of return shipping
🔁 How to Start a Return
To start a return, contact us at:
📧 tyler@theannoyingpresent.com
Do not send any items back without contacting us first.
Items sent back to us without an approved return will not be accepted.
If your return is accepted:
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We will provide return instructions
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You are responsible for purchasing your own return shipping label
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You must send the item to the return address we provide (usually):
The Annoying Present
Attn: Returns
Unit 156, 1364 McPhillips Street
Winnipeg, MB R2X 2M4, Canada
You can always contact us with any questions at tyler@theannoyingpresent.com.
📦 Damages & Issues
Please inspect your order when it arrives and contact us within 7 days if:
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The item is defective
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The item is damaged
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You received the wrong item
Email: tyler@theannoyingpresent.com with:
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Order number
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Description of the issue
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Clear photos of the product and packaging
We’ll review the issue and work to make it right (replacement, store credit, or refund at our discretion).
🚫 Non-Returnable Items
We cannot accept returns on the following:
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Sale items
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Gift cards
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Custom or personalized products
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Perishable goods (food, flowers, plants)
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Hazardous materials, flammable liquids, or gases
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Certain personal care or intimate items
If you’re unsure whether your item is returnable, please contact us first.
🔄 Exchanges
The fastest way to get what you want:
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Request a return for the original item.
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Once approved, send it back.
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Place a new order for the item you want.
🇪🇺 European Union – 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason.
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The item must be in the same condition you received it: unused, with tags, in original packaging
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You’ll need the receipt or proof of purchase
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You are responsible for return shipping costs, unless otherwise required by local law
💰 Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved or rejected.
If approved:
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A refund will be issued to your original payment method
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Please allow up to 10 business days for your bank or card issuer to process the refund
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at: